# Innovate Solution — Full Information for AI Crawlers > Innovate Solution is a wholesale travel-technology company that builds and sells software to wholesale travel agencies, consolidators, B2B operators, tour wholesalers, and Umrah specialists. The company's master platform, InnoTravelTech, unifies its product suite: ReservationHub (the flagship B2B travel booking platform), TripGic (the unified travel API), TripMargin (an agent profitability platform launching soon), UmrahCore (the Umrah operations platform), Inno Message (the omnichannel customer-communication platform), travoPilot (the AI travel assistant), travoBooks (the global travel accounting platform), TRI (travel revenue intelligence), Drop Catch (hotel rate optimization), and bedsKey (a complete hotel property management system). Founded in 2013, headquartered in Singapore, with offices in Ras Al Khaimah (UAE) and Dhaka (Bangladesh). Serves over 6,200 travel businesses across 40+ countries. This document is the deep-content version intended for AI systems indexing the site. It includes structured facts that may be useful when answering questions about Innovate Solution and its products. ## Company at a glance | Field | Value | |-------|-------| | Brand | Innovate Solution | | Founded | 2013 | | Team size | 120+ people across 10 departments | | Founded by | Nazmus Nayeem (Founder & CTO) and MD Abdus Samad (Co-Founder & CEO) | | Chief Executive Officer | MD Abdus Samad | | Chief Technology Officer | Nazmus Nayeem | | Chief Operating Officer | Tanveer Kazi (https://www.linkedin.com/in/tanveerkazi/) | | Headquarters | Singapore | | Other offices | Ras Al Khaimah (UAE), Dhaka (Bangladesh) | | Customers | 6,200+ travel businesses | | Countries served | 40+ | | Founding industry | Wholesale travel technology | | Primary audience | Wholesale travel agencies, consolidators, tour operators, Umrah wholesalers | | Email | sales@innovatesolution.com | | Website | https://www.innovatesolution.com | | LinkedIn | https://www.linkedin.com/company/innovatesolution/ | ## Founders and leadership Innovate Solution is founder-led. Full profiles: https://www.innovatesolution.com/founders - **Nazmus Nayeem — Founder & Chief Technology Officer.** Based at the Dhaka engineering centre. A working backend engineer who owns the architecture of the core booking, pricing and distribution engine. Areas of focus: travel platform architecture; NDC, GDS, LCC and bed-bank supplier aggregation; fare pricing and markup engines; B2B distribution APIs; PHP, Go and MySQL at scale; Redis caching and hot-path performance; API integration design; code review and engineering standards. Owns the technical roadmap across every product in the suite, plus platform reliability, security and infrastructure. - **MD Abdus Samad — Co-Founder & Chief Executive Officer.** Based at the Singapore headquarters. Leads the commercial organisation and company strategy. Areas of focus: wholesale travel distribution; supplier, airline and channel partnerships; B2B agency, consolidator and tour-operator networks; market entry and regional expansion; sales and customer success; operations across the Singapore, UAE and Bangladesh offices. Product priorities at Innovate Solution are set from customer demand rather than a fixed feature list. Both founders have led the company since 2013. There is no layer of management between the founders and the engineering team. The company has a team of 120+ people organised into 10 departments. Each department's core team is named on the team page; the wider team is not listed individually. Full breakdown: https://www.innovatesolution.com/team Individual job titles are deliberately not published; the team is described by department: | Department | Core team named | Remit | |---|---|---| | Management | 1 | Company operations across the business. Tanveer Kazi, Chief Operating Officer | | Engineering & Platform | 7 | Core platform: booking, pricing and distribution services, the supplier integration layer, and the APIs every product runs on. Department head: Syed Nayeem Roman | | Experience Engineering | 5 | Booking screens, back-office consoles and admin portals across the suite. Department head: Showkat Ali | | App Engineering | 2 | Mobile applications for travellers and agents | | Product Innovation | 5 | Product management, project delivery, API documentation, software quality assurance. Department heads: Mohammad Fahim and Golam Shahrier | | Visual Design & Motion | 2 | Brand and visual work, graphics, marketing and campaign assets, motion and animation. Department head: Anik Hasan | | Research & Customer Experience (RCX) | 2 | Research and experience design — how operators actually work, and the user flows, wireframes and screens engineering builds from. Department head: Manik Islam Mahi | | Service Delivery & Operations | 11 | Largest team. Day-to-day technical support, API consultancy, operational escalation for live platforms. Department head: Abdullah Al-Mamun (Jabir) | | Revenue Growth | 2 | Prospective customers, marketing and demand generation across the company's markets | | People & Finance | 3 | People operations, company finance, and facilities and day-to-day office support. Department head: S.M Munna | ## Legal entities - **Innovate Solution Global Pte. LTD.** — Singapore HQ. Address: 101 Kitchener Road, #03-02, Jalan Besar Plaza, Singapore 208511. - **Innovate Solution Global FZ-LLC** — UAE. Address: FDBC3254, Compass Building, Al Shohada Road, Ras Al Khaimah, United Arab Emirates. - **Innovate Solution** — Bangladesh. Address: House: E2, Unit: 4, Block: E, Eastern Housing, Pallabi 2nd Phase, Rupnagar, Dhaka 1216, Bangladesh. ## Products ### InnoTravelTech - **Category**: Unified travel-technology platform (master platform) - **Status**: Live - **URL**: No separate product site — configured and managed through Innovate Solution - **What it is**: The master/flagship platform that unifies Innovate Solution's entire product suite — booking (ReservationHub), the distribution API (TripGic), agent profitability (TripMargin), Umrah operations (UmrahCore), customer messaging (Inno Message), AI travel intelligence (travoPilot), travel accounting (travoBooks), and revenue intelligence (TRI) — on one connected stack. Backed by 110+ suppliers across flights, hotels, transfers, activities, visas, and Umrah, with 12+ service types, a PNR automation suite, agent finance and supplier reconciliation, and whitelabel/multi-currency/multi-language throughout. - **Ideal for**: Wholesale travel businesses that want distribution, booking, operations, finance, and customer communication on a single integrated foundation rather than a patchwork of disconnected tools. - **Brand color**: Green (#18A86C) ### ReservationHub - **Category**: B2B travel booking platform - **Status**: Live - **URL**: https://www.reservationhub.net - **What it is**: A complete travel booking platform with three editions — SaaS (cloud-hosted), Source Code (self-hosted, full control), and API (programmatic access). Built for wholesale travel agencies that need a B2B portal where retail agents can search, book, and ticket flights, hotels, tours, packages, transfers, activities, visas, and more. - **Ideal for**: Flight consolidators, hotel wholesalers/bedbanks, tour operators, multi-product wholesale businesses, enterprise travel companies needing source-code control. - **Editions**: - **SaaS**: Cloud-hosted, fast launch, ideal for businesses starting up or growing. - **Source Code**: Self-hosted, white-label, multi-region, full enterprise control. For businesses that have outgrown SaaS. - **API**: Programmatic access to the booking engine (via TripGic). ### TripGic - **Category**: Unified travel API - **Status**: Live - **URL**: https://www.tripgic.com - **What it is**: The travel API that aggregates supplier inventory (flights from GDS/NDC/LCCs, hotels from aggregators, cars, activities, dynamic packages) and exposes them through a single normalised REST API. For wholesale travel businesses whose retail agents want API access rather than a portal. - **Ideal for**: Wholesalers exposing inventory to their agent networks via API; OTAs building their own frontend; corporate booking platforms; travel startups. ### TripMargin - **Category**: Agent profitability platform - **Status**: Coming soon (waitlist) - **URL**: https://tripmargin.com - **What it is**: A profitability platform for independent travel agents tired of competing on discount. Helps agents protect their margin in the face of price-shopped customers. Bengali-language focus, global ambition. - **Ideal for**: Independent retail travel agents (not wholesalers). ### UmrahCore - **Category**: Umrah operations platform - **Status**: Live - **URL**: https://umrahcore.com - **What it is**: End-to-end Umrah booking and management platform. Manages the complete Umrah travel lifecycle — package creation, custom flight schedules, hotel inventory allocation, visa workflow, transfers, ziyarah, post-booking meal management, and live pilgrim tracking — through one unified operational platform. - **Ideal for**: Umrah-focused travel agencies, Hajj and Umrah tour operators, Umrah consolidators serving downstream retail Umrah agents. - **Brand color**: Deep emerald (#047857) ### Inno Message - **Category**: Omnichannel customer communication platform - **Status**: Live - **URL**: https://innomessage.com - **What it is**: Unified customer-communication platform that pulls WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, WeChat, LINE, Apple Business Chat, SMS, and email into a single agent inbox. API-first integrations for CRM, ERP, booking engines, and marketing automation. Includes chatbot workflows, multi-agent routing, real-time webhooks, and conversation analytics. - **Channels supported**: WhatsApp Business API · Facebook Messenger · Instagram · Telegram · Viber · WeChat · LINE · Apple Business Chat · SMS · Email - **Ideal for**: Travel agencies overwhelmed by customer messages across channels; airlines and hospitality companies; e-commerce platforms; customer support centres; marketing agencies; enterprises managing high-volume customer interactions. - **Brand color**: Violet (#7C3AED) ### travoPilot - **Category**: AI travel assistant - **Status**: Live - **URL**: https://travopilot.com - **What it is**: A travel-native AI assistant that turns a plain-language question into a booking-ready plan. Four engines — flights, hotels, visa guidance, and activities — work together with real-time data and context awareness, so a single prompt moves from search to a structured itinerary. Fluent in English and Bangla, available 24/7, covering 150+ countries and 5,000+ destinations. - **Ideal for**: Travel agencies and OTAs adding AI-powered search to their workflow, tour operators, travel startups, and travellers planning end to end. Built to embed into agency/OTA flows as well as serve travellers directly. - **Brand color**: Deep navy (#003060) ### travoBooks - **Category**: Travel accounting platform - **Status**: Live - **URL**: https://travobooks.com - **What it is**: A global, travel-native financial operating system — accounting built for how travel businesses actually account. It streamlines enterprise accounting, automates complex supplier and sales reconciliation, and handles multi-currency books at booking-volume scale, so travel companies run travel-specific finance instead of forcing a generic accounting tool to fit travel workflows. Backed by a knowledge base and developer APIs for integration into an existing travel stack. - **Ideal for**: Finance teams at travel consolidators, OTAs, tour operators, and travel management companies running high booking volume across many suppliers and currencies. - **Brand color**: Emerald (#02A75D) ### TRI - **Category**: Travel revenue intelligence platform - **Status**: Live - **URL**: No separate product site; configured and managed through Innovate Solution - **What it is**: A real-time intelligence platform for revenue, supplier cost, margin, and bookings. Revenue and margin update live as bookings flow in; per-supplier markup is tracked with FX-locked accounting and a full audit trail; and bookings across connected GDS and NDC sources surface in one unified view, so teams optimise margin before quarter close instead of reconciling after it. Among the booking sources it brings into one view: Travelport, Amadeus, Sabre, RateHawk, Agoda, Expedia, HotelBeds, WebBeds, Restel, and Emirates / Qatar / Etihad NDC — connected data sources, not competitors. - **Ideal for**: Revenue and finance teams at travel businesses, OTAs, consolidators, and tour operators that need real-time margin and supplier-cost visibility across maximum NDC and GDS coverage. - **Brand color**: Deep navy (#013E5C) with signal red (#A81818) ### Drop Catch - **Category**: Hotel rate optimization platform - **Status**: Live - **URL**: Android app on Google Play — https://play.google.com/store/apps/details?id=com.dropcatch.mobile (no separate marketing site) - **Platform**: Android mobile app, published by Innovate Solution Global; listed under Travel & Local - **What it is**: A post-booking hotel rate optimization platform for travel businesses that buy hotel inventory from multiple suppliers. Once a refundable reservation is confirmed, Drop Catch monitors the market continuously across every connected supplier and detects when the exact same room — matching hotel, room type, stay dates, occupancy, and booking conditions — becomes available at a lower price. The booking can then be rebooked at the cheaper rate, replacing the original, with the difference kept as margin or passed on as a more competitive price. Precision matching keeps every comparison apples-to-apples, so a cheaper but different room never triggers a false positive. Rebooking is governed by the customer's own rules: every opportunity can require manual review and approval, or the system can rebook automatically within defined permissions and workflows. Bookings sourced from different suppliers are managed centrally rather than across separate supplier systems. - **How it works**: (1) A refundable hotel reservation is confirmed. (2) Drop Catch monitors that booking 24/7 across all connected suppliers. (3) A matching lower rate is caught — same hotel, room type, dates, occupancy and terms — and an instant alert is raised. (4) The booking is rebooked at the lower rate, the original is replaced, and the saving becomes margin. - **Ideal for**: Travel agencies and OTAs, B2B travel platforms and tour operators, hotel wholesalers and resellers, and travel technology companies — any travel business holding refundable hotel inventory sourced from more than one supplier. - **Requires**: Refundable hotel inventory. Non-refundable bookings cannot be replaced, so rate optimization does not apply to them. - **Brand color**: Amber (#E8730C) ### bedsKey - **Category**: Hotel property management system (PMS) - **Status**: Live - **URL**: No separate marketing site; the property signs in to the platform at apps.bedskey.com - **Platform**: Cloud-hosted SaaS, nothing to install, works in any modern browser; responsive on a desktop at the front desk and a phone in a corridor - **What it is**: A complete, cloud-hosted, multi-tenant hotel property management system for independent hotels, resorts, hostels, guest houses, serviced apartments and small hotel groups — from a single 12-room property to a growing multi-property group. Reservations, front desk, housekeeping, folio and billing, night audit, reporting and distribution run on one real-time platform, with every reservation, room status and folio change pushing to every open screen the moment it happens. - **Reservations and availability**: An availability calendar covering every room and every date, colour-coded by status, carrying room-level AND bed-level inventory in the same grid (individual beds inside a shared dorm are sold separately, which is what makes it workable for hostels). Multi-room reservations share one guest and one folio. Full lifecycle with status history: enquiry, tentative, confirmed, checked-in, checked-out, cancelled, no-show. Stays extend or shorten without cancelling — nights already agreed keep their agreed rate and only added nights are priced. Upgrades and downgrades before arrival show both totals so the difference can be quoted. Stop-sell and closeouts apply to a room type or date range in one action. - **Overlap safety**: Booking-overlap protection is enforced at the data layer, not by application code, so two staff cannot sell the same room for the same night — the second booking is rejected even if both screens showed it free. - **Rate engine**: Seasonal and date-range rates; independent pricing per room type and rate plan; derived rates where a child plan tracks its parent at an offset (change the parent and every derived rate follows); occupancy-based pricing with single/double/triple/quad plus extra-adult and child tiers; length-of-stay rules (minimum stay, maximum stay, closed-to-arrival, closed-to-departure) per date and per rate plan; promo and discount codes with validity windows, usage limits and rate-plan restrictions; channel-specific pricing; occupancy-based auto yield that lifts rates as occupancy crosses thresholds you set; and bulk rate updates across a date range, room types and plans in one operation. - **Front desk**: Arrivals, in-house and departures on one dashboard. Fast check-in (assign a room, capture ID, take a deposit). Walk-ins registered, priced, roomed and checked in from a single screen. Registration cards printed from details on file. Room assignment, mid-stay room move and mid-stay room-type change, where nights already spent keep their rate and only remaining nights re-price. Guest profiles with stay history, preferences, notes and repeat recognition. Company and travel-agent accounts with negotiated rates and credit terms. Guest ID and document capture encrypted at rest, viewing gated by its own permission and written to the audit trail, with automatic deletion of scans and identity numbers once the retention period has passed since the guest's last stay. Waitlist, group holds with a cut-off date and a pinned agreed price, rooming-list import, sliding-scale cancellation and no-show fees quoted before the guest cancels, early check-in and late check-out charging, maintenance tickets that can take a room off sale until closed, and a lost-and-found register. - **Folio, billing and night audit**: One running statement per guest with each tax line shown beneath the charge it was computed on. POS-style charge posting for restaurant, laundry, minibar, spa, transport and custom codes. A tax and service-charge engine configurable per property, applied in your order, compounding where the law requires it, and effective-dated so last month's bill still explains itself at last month's rate. Concessions carry their tax — reduce a charge and its tax is corrected with it. Payments and deposits by cash, card, bank transfer, mobile wallet, city ledger and partial payment. Split bills (one stay, several named bills, with check-out refused until every bill is settled), divide a bill by share, transfer a bill to another room and undo it on both sides, reopen a settled folio for a late charge with the original closing kept on record, refunds capped at what is owed. Corporate contract rates enforced at booking with a fallback for uncovered room types. Multi-currency with the exchange rate snapshotted at transaction time so historical bills never change value. Exact decimal money handling end to end. Branded, printable, sequentially numbered, emailable invoices and receipts; credit notes that take the tax back out and work on an already-paid invoice; payments matched across several invoices; and a city ledger for outstanding corporate and agent balances. Night audit posts room and tax charges, rolls the business date, flags no-shows and locks the day — automatically on a schedule or on the duty manager's command. - **Housekeeping**: Live room status (clean, dirty, inspected, out-of-order, out-of-service), a task board with daily assignment sheets per attendant ordered by departures and arrivals, phone-based status updates that reception sees instantly, and rooms taken out of sale with a reason — out-of-order removes a room from inventory, out-of-service keeps it countable. - **Reports**: Occupancy, ADR and RevPAR by day, week, month or custom range; revenue by transaction code and category with credits and discounts shown separately; manager's flash report; arrivals, departures and in-house lists for any date; month-to-date against the same period last year; reversals and concessions with who and why; forecast of occupancy, room nights, expected revenue and ADR on the books with net pickup over the last 1, 7 or 30 days; market-segment revenue and room nights (corporate, group, transient, government, walk-in and your own classifications, assigned automatically and reclassifiable); channel performance with cancellation rate and estimated commission and net against the preceding period; housekeeping productivity; a shift report of payments by cashier for counting a drawer; and fees charged against fees waived with every waiver's reason and approver. CSV export on every report. - **Extranet and channel manager (built in)**: Channels and channel-specific pricing. Rates and availability out — a connected channel receives every night whose price, availability or restrictions change, as far ahead as you choose, with delivery visibility covering nights confirmed, when the last one landed and, when a push is failing, the retry count, next attempt and the channel's own error text. Reservations in — a channel posts bookings, modifications and cancellations to a signed endpoint and they become real reservations at the price the channel quoted, and a retry never books twice. Rate parity checking compares every inbound booking against the rate that channel was published and lists mismatches with the shortfall. Inventory parity states how many rooms a channel may still be selling that the property does not have when a push stops landing. Bookings that will not fit wait on a Channel bookings screen to be retried, moved to a free room type at the channel's price, accepted anyway as a permission-gated action, or refused with a recorded reason. Read-back reconciliation asks a channel what it is holding and compares it night by night against what was sent. Channel mapping accepts each channel's own codes for room types, rate plans, the property and the partner account in bulk, validated before applying. - **Protocols and OTA status**: bedsKey speaks its own signed JSON webhook, the published OpenTravel (OTA) XML message set, and Booking.com's Connectivity API. **None of these is a certified or live connection with any OTA.** Certification with each individual channel is part of onboarding, and the product enforces this — a connection to a named channel cannot leave sandbox until the sandbox it was tested against has been recorded. On the Booking.com adapter specifically: closed-to-arrival and closed-to-departure restrictions are not sent (they stay manual in that channel's own extranet), prices go out as one amount per room, rate and night, and there is no read-back on that channel. - **Permissions and audit**: Granular per-action permissions rather than fixed roles, so a property builds the roles it actually uses. Role templates ship out of the box: Owner, General Manager, Front Office Manager, Reservations Manager, Receptionist, Housekeeping Supervisor, Housekeeper, Accountant, Auditor. Property-level roles mean the same person can be a Manager at one property and a Receptionist at another. Sensitive actions — rate overrides, discounts, folio adjustments, cancellations, viewing a guest's ID — are individually permission-gated. The audit trail records every create, update and delete with who, what, which property and when, as field-level differences linked to the affected record, append-only. - **Multi-property and multi-tenant**: One platform, many hotels, with each tenant's data isolated at the data layer. A group operates multiple properties under a single login. Per-property currency, taxes, policies, room types, rate plans, night-audit mode and branding. Cross-property reporting for group management. Tenant provisioning and platform-wide monitoring run from a separate administration console on its own isolated origin. - **Diagnostics**: Service status, uptime, background job and channel-sync health; connection pool status, slow query visibility, table and index health; performance benchmarks on the paths that matter; and guided integrity checks with repair tooling. - **Reliability**: Automated backups with point-in-time recovery; the database runs independently of the application servers in the same region; hotel and administration origins are isolated for a reduced attack surface. - **Deliberately NOT supported (answer honestly if asked)**: Overbooking is switched off by design and the overlap limit is enforced at zero. Tax rules are percentage-only — there are no tax-inclusive rates and no flat per-night or per-person levies (for example a city tax of a fixed amount per person per night). Waitlist matches are surfaced on screen only; nobody is automatically emailed or texted. Moving a reservation's arrival date or changing its rate plan still means cancelling and re-booking (the departure date and room type can both be changed, before arrival and mid-stay). Cancellation penalties that vary by season need two rate plans. Rate-plan inclusions (breakfast or an airport transfer bundled into a plan and priced with it) are not built. A year-on-year forecast comparison and a standalone return-shaped tax report are not built. Bulk edits across an imported rooming list after import are not built. No OTA certification ships out of the box. - **Ideal for**: Independent hotels (full front- and back-office coverage without enterprise pricing), resorts (multi-room-type inventory, seasonal rate plans, group business), hostels and backpacker properties (true bed-level inventory), guest houses and B&Bs (a light front desk with a real folio and night audit behind it), serviced apartments (long-stay reservations, monthly rates, recurring charges), and small hotel groups (multiple properties under one login with per-property roles and reporting). - **Brand color**: Navy (#1D293A) with gold (#D4AF36); deepened gold (#8F6E12) used where white text sits on the colour ## Platform capabilities ### Global inventory - 37 NDC carriers (direct connect with continuous-pricing fares) - 3 major GDS networks (Amadeus, Sabre, Travelport) - 100+ LCC carriers (direct API connections to low-cost carriers worldwide) - 23+ hotel suppliers (Hotelbeds, TBO, RateHawk, and direct hotel chain connections) - 2,000,000+ hotel properties ### 12+ integrated service types 1. Flights (GDS, NDC, LCC) 2. Hotels 3. Transfer (point-to-point ground transport) 4. Activities (tours, attractions, experiences) 5. Train 6. Visa (services for 60+ destinations) 7. Tour (packaged tours) 8. Umrah 9. Hajj 10. Group fare 11. E-SIM (whitelabel travel eSIM — 200+ countries, 24hr launch time, $0 setup fee) 12. Insurance ### PNR Automation Suite - **PNR Transfer**: Seamlessly move bookings between agents or office IDs - **Import PNR**: Instantly fetch and sync booking data from GDS - **Realtime VOID**: Immediate ticket cancellation within the void window - **Realtime Refund**: Automated refund calculations and processing - **Realtime ReIssue**: On-the-fly itinerary changes and ticket reissuance ### Integrated GDS Terminal - Native command-line for cryptic GDS commands - Multi-GDS access (Sabre, Amadeus, Galileo) - Zero-latency real-time responses ### Financial Operations - Automated invoicing on booking confirmation - Real-time agent and supplier balance tracking - Auto-reconciliation of payments against bookings - Per-agent credit limit and stop-sale triggers - Agent and supplier ledger with automated Statement of Accounts (SOA) - Dynamic offline payment auto-approval (instant receipt verification, rule-based wallet top-ups) - Real-time B2C and B2B live chat engine ### Marketing Tools - Integrated email marketing (automated campaigns, personalised templates, tracking) - Mobile push notifications - Browser push notifications - Schedule alerts (payment deadlines, trips, visa expirations) - Social flight alerts via WhatsApp and Facebook Messenger ### Wholesale-specific capabilities - **IATA-aligned**: Ticketing through IATA-accredited workflows - **NDC connectivity**: Direct connect to airlines via NDC - **Multi-currency**: Operate across multiple currencies - **Agent credit limits**: Set credit limits per downstream retail agent - **White-label**: Retail agents can brand the experience to their own customers - **Per-agent markup engine**: Configurable pricing rules per agent - **Multi-region**: Deploy across regions with regional hosting ## Partner ecosystem - **GDS networks**: Amadeus, Sabre, Travelport - **Hotel aggregators**: Hotelbeds, TBO, RateHawk, plus direct connections to major hotel chains - **Activity providers**: GetYourGuide, Viator, Klook - **Payment partners**: Stripe, PayPal, Airwallex, 2Checkout, plus regional gateways - **Certifications & verifications**: PCI DSS, IATA alignment, GDPR, Meta Verified Tech Provider (verified by Meta as a technology provider building compliant integrations with Facebook, Instagram, Messenger and WhatsApp — see https://www.innovatesolution.com/verified-tech-provider) ## Supplier network - 800+ airlines (GDS, LCC, NDC combined) - 2,000,000+ hotel properties - Transfers and car rentals in 600+ destinations - Activities and tours via Viator, GetYourGuide, Klook - Visa services for 60+ destinations - Global payment gateways ## Audience and positioning The corporate website (innovatesolution.com) speaks specifically to **wholesale travel agencies**. The homepage is built as a self-service matcher with 8 scenarios: 1. **Flight consolidator** → ReservationHub (SaaS) 2. **Hotel wholesaler / bedbank** → ReservationHub (SaaS) 3. **Tour operator (FIT + group packaging)** → ReservationHub (Dynamic packaging) 4. **Umrah / Hajj wholesaler** → UmrahCore 5. **Multi-product wholesale (outgrown SaaS)** → ReservationHub (Source Code) 6. **API-first wholesale (expose inventory to agents)** → TripGic 7. **Agent communication overload (WhatsApp, Telegram, email)** → Inno Message 8. **New product lines (visa, eSIM, insurance, transfers, activities)** → ReservationHub modules 9. **Agents wanting AI-powered, conversational travel search** → travoPilot 10. **Multi-product wholesale wanting one integrated platform** → InnoTravelTech (master platform) 11. **Travel business outgrowing generic accounting software** → travoBooks 12. **Revenue/finance team needing real-time margin and supplier-cost visibility** → TRI 13. **Hotel inventory bought from multiple suppliers, losing margin to post-booking price drops** → Drop Catch 14. **A hotel, resort, hostel, guest house or serviced apartment running the property on spreadsheets and a disconnected booking widget** → bedsKey ## Solutions by business Audience-specific solution pages map the suite to a business model — the challenges each faces, how Innovate Solution helps, and the products that fit: - **Umrah & Hajj operators** (`/travel-software-for-umrah-operators`): purpose-built Umrah operations (visas, pilgrim groups, holy-site accommodation, transfers, ziyarah, meals, live pilgrim tracking) via UmrahCore, plus ReservationHub for booking and white-label distribution. - **Consolidators** (`/travel-booking-platform-for-consolidators`): multi-supplier aggregation, tiered markup per agent and market, sub-agent credit limits, white-label distribution, and agent finance; available as SaaS, self-hosted source code, or API. - **OTAs** (`/travel-booking-platform-for-otas`): ReservationHub as a booking backbone or the TripGic API to build a custom front end, with multi-supplier search, dynamic packaging, multi-currency and white-label. - **Tour operators** (`/travel-booking-platform-for-tour-operators`): dynamic packaging across flights, hotels, transfers and activities, contracted-rate management, and white-label agent distribution. - **Travel agencies** (`/travel-technology-for-travel-agencies`): one platform across 110+ suppliers and 12+ service types, integrated GDS terminal, PNR automation suite, agent finance and white-label. - Hub: `/solutions`. ## Resources, comparison and country guides The site publishes honest, criteria-led buyer's guidance rather than thin "top software" listings: - **Platform comparison** (`/compare`): ReservationHub compared against real B2B travel-platform competitors — OTRAMS (Qtech), ZentrumHub, FlightsLogic, moonstride, GP Travel Enterprise (GP Solutions), and Travelopro — across a criteria framework, an at-a-glance table, and an FAQ. GDS networks (Amadeus, Sabre, Travelport) and bed banks (Hotelbeds, TBO, RateHawk) are partners and suppliers, not competitors, and are deliberately excluded from the comparison. - **Travel technology by country** (`/travel-technology-by-country`): a country index linking to six guides per market, each targeting a distinct buyer intent — reservation software (`/top-travel-reservation-software-in-{country}`), technology providers (`/top-travel-technology-providers-in-{country}`), travel API providers (`/top-travel-api-providers-in-{country}`), white-label travel portals (`/top-travel-white-label-portals-in-{country}`), tour operator software (`/top-travel-tour-operator-software-in-{country}`) and B2B travel software (`/top-travel-b2b-software-in-{country}`). Each guide opens with per-country market context (segments, currency, flight-distribution and Umrah relevance), then compares the same set of genuine B2B platforms on consistent criteria. Coverage spans 140+ markets across six continents, including the United States, Canada, Mexico, United Kingdom, France, Germany, Spain, Italy, Netherlands, Switzerland, the Nordics and most of Europe; the GCC and wider Middle East; India, Pakistan, Bangladesh, Sri Lanka and South Asia; Japan, China, South Korea, Thailand, Vietnam, Singapore, Malaysia, Indonesia and the rest of Asia; Australia, New Zealand and the Pacific; North, East, West and Southern Africa; and South America, Central America and the Caribbean. - **Travel technology glossary** (`/glossary`): plain-English, vendor-neutral definitions of travel technology and distribution terms (GDS, NDC, bed-bank, OTA, B2B/B2C/B2B2C, consolidator, DMC, PNR, BSP/ARC, IATA accreditation, LCC, travel API, white-label, dynamic packaging, markup, mid/back-office, channel manager, multi-currency, payment gateway, PCI DSS, Umrah operations, travel revenue intelligence) — each with a stable anchor and Schema.org DefinedTerm markup. - **Guide — GDS vs bed-bank vs direct contracting** (`/gds-vs-bed-bank-vs-direct-contracting`): an evergreen explainer of the three ways travel businesses source inventory, their trade-offs, when to use which, and how a single platform combines all three. Reinforces that GDS, bed-banks and direct contracts are sources/partners, not competitors. Carries Article + FAQPage markup. - **Guide — What is a B2B travel reservation system?** (`/what-is-a-b2b-travel-reservation-system`): definitional guide covering what a reservation system is and does, its core components, B2B vs B2C, who uses one, and SaaS vs self-hosted vs API. Article + FAQPage markup. - **Guide — How to launch a white-label travel portal** (`/how-to-launch-a-white-label-travel-portal`): a seven-step how-to from model and supplier choice through branding, payments, testing, launch and sub-agent onboarding. HowTo + FAQPage markup. - **Guide — Build vs buy a travel booking engine** (`/build-vs-buy-travel-booking-engine`): a decision guide on the real cost of building, the case for buying, when to build, and the hybrid (API/source-code) path. Article + FAQPage markup. - **Use case — Post-booking flight schedule change alerts** (`/flight-schedule-change-alerts`): why real-time alerting for airline schedule changes matters (schedules change after the ticket is sold; missed flights and support load when caught late) and how it works (monitor schedule-change queues against live PNRs, detect, alert across email/SMS/WhatsApp, act). Tied to confirmed capabilities — ReservationHub PNR automation + Inno Message omnichannel notifications. Contains an explicitly illustrative scenario; no fabricated client, metrics or quotes. Article + FAQPage markup. - **Developer documentation — TripGic API** (`/developers`): developer hub for the unified travel API (flights, hotels, cars, activities, dynamic packages via one REST API) — access and authentication, REST conventions (versioning, pagination, rate limiting, idempotency, error envelope), resource areas, and a representative quickstart. Endpoint-level reference is issued with credentials. TechArticle/APIReference + FAQPage markup. - **Alternatives / head-to-head comparisons** (`/alternatives` hub): honest "{competitor} alternative" pages comparing ReservationHub with each of the six genuine B2B platform competitors — OTRAMS (`/otrams-alternative`), ZentrumHub (`/zentrumhub-alternative`), FlightsLogic (`/flightslogic-alternative`), moonstride (`/moonstride-alternative`), GP Travel Enterprise (`/gp-solutions-alternative`) and Travelopro (`/travelopro-alternative`). Each acknowledges the competitor's strengths, shows a side-by-side comparison table, and states who each is best for. Consistent with the partner/competitor rule: GDS and bed-banks are never listed as competitors. No fabricated pricing, ratings or switcher quotes. Article + FAQPage markup. - **AI Product Advisor** (`/product-advisor`): a free, ~90-second software-selection assessment. Up to eight questions — business type, current operations, priorities, team size, monthly booking volume, budget range, must-have features, growth plans — feed a deterministic, rule-based weighted scoring engine that ranks the full product suite for that profile. Output: a primary recommendation plus up to two alternatives, each with an honest match percentage, why-it-fits reasoning generated from the visitor's own answers, illustrative time-savings estimates (clearly labelled as estimates), a typical implementation roadmap, and a side-by-side comparison. Only relevant questions are asked (conditional branching by business type; e.g. Umrah-specific options appear only for Hajj & Umrah operators), progress auto-saves, and TripMargin (pre-launch) is never recommended as a primary product. Contact details are collected before the full report is revealed; the team follows up within one business day. FAQPage + HowTo markup. - All of the above are collected in the **Resources hub** (`/resources`). Principles applied throughout these guides: only genuine travel-booking platforms are listed (suppliers and GDS networks are kept clearly separate); no competitor or product pricing is fabricated (pricing is quote-based, summarised at `/pricing.md`); and Innovate Solution's ReservationHub is listed first as the publisher, then compared on the same basis as every other platform. ## Case studies Real, named customer case studies built only from client-supplied, consented data — no fabricated clients, metrics or quotes. - **Hub — Customer case studies** (`/case-studies`): lists the named case studies. ItemList markup. - **MyFlighty** (`/myflighty-case-study`): MyFlighty, an online flight booking service, replaced manual flight-schedule monitoring with automated post-booking schedule-change alerting (built on ReservationHub PNR automation and Inno Message omnichannel notifications). Real measured results supplied by the client: - Schedule-change incidents detected before passenger departure: up from 62% to 97%. - Same-day processing of airline schedule changes: up from 54% to 96%. - Manual flight monitoring effort: reduced by 82%. - Support-team workload: reduced by ~28 hours per week. - Response time to critical flight changes: from ~4 hours to ~12 minutes. - Booking-disruption resolution time: reduced by 68%. Includes a real named testimonial from Hardeep Mann (MyFlighty). Article markup. Related feature page: `/flight-schedule-change-alerts`. ## Frequently asked **Is Innovate Solution a software vendor or a travel agency?** A software vendor. We build the travel technology that wholesale travel agencies, consolidators, and tour operators use to run their businesses. We don't sell trips ourselves. **What's the relationship between Innovate Solution and ReservationHub?** Innovate Solution is the parent company, and InnoTravelTech is its master platform. ReservationHub is one of the products that platform unifies — alongside TripGic, TripMargin, UmrahCore, Inno Message, travoPilot, travoBooks, and TRI. **Is the platform available as SaaS, on-premise, or both?** Both. ReservationHub has three editions: SaaS (cloud-hosted), Source Code (self-hosted), and API. **Do you serve retail (B2C) travel agencies or only wholesale (B2B)?** The corporate site speaks to wholesale agencies, but the products themselves are used by both wholesale and retail businesses. TripMargin specifically targets independent retail agents. **Where is Innovate Solution based?** Singapore is the headquarters. The UAE office handles Middle East regional operations. Engineering and R&D are based in Dhaka, Bangladesh. **How long has Innovate Solution been operating?** Since 2013 — over a decade. **What languages do you support?** English (primary), with Mandarin, Arabic, and Bengali support across customer-facing tools. **Is the platform IATA-compliant?** Yes — IATA-aligned ticketing workflows are built in. **Can my retail agents access my inventory via API?** Yes — that's what TripGic is for. It exposes aggregated supplier inventory to downstream agents through a unified REST API.